Refund policy
RETURN & REFUND POLICY
1. Return Policy
We offer a 15-day return policy. You have 15 days from the date of delivery to request a return.
To be eligible for a return, your item must:
-
Be unused and in the same condition as received.
-
Be returned in its original packaging.
-
Include all accessories, manuals, and components originally supplied.
-
Be accompanied by proof of purchase.
Returns that do not meet these conditions may be refused or may be eligible only for a partial refund.
To request a return, please contact:
Email: retroland@use.startmail.com
Return Address:
Calle Manuel Aleman Alamo 13
Las Palmas, GC 35220
Spain
Items returned without prior authorization will not be accepted.
2. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at:
We will review the issue and, where appropriate, provide a replacement, repair, or full refund at no additional cost to you.
Photographic evidence may be requested to process claims efficiently.
3. Non-Returnable Items
The following items are not eligible for return:
-
Gift cards
-
Downloadable digital products
-
Personalized or custom-made products
-
Products damaged due to misuse, negligence, unauthorized modifications, or improper handling by the customer
-
Products returned without original components or accessories
Nothing in this section limits any mandatory consumer rights that may apply under local law.
4. Return Shipping Costs
Unless otherwise required by applicable law:
-
Customers are responsible for return shipping costs.
-
Original shipping charges are non-refundable.
-
If a refund is approved, return shipping costs may be deducted from the refund where legally permitted.
If the return is due to our error, a defective item, or an incorrect item, we will cover the reasonable return shipping costs.
We strongly recommend using a tracked shipping service for all returns.
5. Exchanges
We only replace items that are defective, damaged, or incorrect.
If you require a replacement, please contact:
6. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method used for the purchase.
Refunds are generally processed within 10 business days after approval. Processing times may vary depending on your bank, payment provider, or credit card issuer.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
7. Consumer Rights
Nothing in this Return & Refund Policy limits, excludes, or affects any mandatory consumer rights that may apply under the laws of the customer's country, state, province, or region of residence.
Where local consumer protection laws provide additional rights, including cancellation, withdrawal, return, refund, repair, replacement, or warranty rights, those rights shall apply to the extent required by applicable law.
Customers are responsible for ensuring compliance with any local import, customs, tax, or regulatory requirements applicable in their jurisdiction.
8. Chargebacks and Payment Disputes
Customers agree to contact us first to attempt to resolve any issue before initiating a chargeback or payment dispute with their bank or payment provider.
We reserve the right to provide order records, delivery confirmations, communications, and evidence of fulfillment in response to any dispute.
9. Contact Information
For all return, refund, exchange, or warranty inquiries, please contact:
Return Address:
Calle Manuel Aleman Alamo 13
Las Palmas, GC 35220
Spain